Returns & Refund

We want you to be delighted with your purchase, Sanggol is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Products that do not meet these criteria will not be considered for a refund.

Where a free delivery discount has been applied to an order the refund will be of the amount paid less the product delivery cost we incurred.

Exclusions

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging with no signs of use or damage.

  1. Health and personal care items such as:
  • Pillows and pillowcases
  • Throws, wraps and blankets
  • Bedsheets Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet cover
  1. Sale or Clearance items

How to return your item

To return your item, please contact us on info@sanggol.co.uk 30 days of placing your order to advise us of your intention to return.

When you return,

  • please return using a trackable delivery service
  • state your order number and name and Return Monitoring ID (RMI) if you have it. 
  • Please return to our return processing centre at 
c/o Sanggol
Broadview
52 Watling Street
Rochester
Kent
ME2 3NY
Your refund will be processed within 14 days.