To start the return process for your order, please enter your email address or phone number and the order number below.
We want you to be delighted with your purchase, Sanggol is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.
Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
Products that do not meet these criteria will not be considered for a refund.
Where a free delivery discount has been applied to an order the refund will be of the amount paid less the product delivery cost we incurred.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition - sealed and unopened in their original packaging with no signs of use or damage
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or clearance or promotional items are not returnable!
Are there any charges for return?
- No, there are no charges for return, however you are responsible for the charges for the return shipping
- Our charge for return shipping up to 10kg is £5.49 inclusive of VAT. This amount will deducted from your refund.
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.